How to Dial an External Number Step 1: Press the “Outside Line” button on the bottom left of the screen. Step 2: Dial the 10-digit number. Have a question? Click here to Submit a Ticket
How to Redial a Recent Number Step 1: Press the call history button on your phone. Step 2: Choose the call that you would like to redial or get information from. NOTE: From here, you can call the person back by pressing call or lifting the headset, or view details of the call. Step…
How to Transfer a Call Step 1: Press the “Transfer” button on your phone. Step 2: Dial the desired extension Step 3: Click the “Complete” button to fully transfer the call to the extension. You can then hang up your phone. Have a question? Click here to Submit a Ticket
Dialing Access to Voicemail Step 1: From Off Campus, dial (740) 284-5180 From On Campus, dial 5180 or *17 From your phone, dial *17 Step 2: Enter Your 4-digit extension followed by the # key (note if you are on your phone simply press the # key) Step 3: Enter Your Password followed by…
Checking Legitimacy of Voicemails in Email Below is an example of what a voicemail sent to email would look like. If you have any further questions on if an email is legitimate, please contact ITS at x4357, (740) 283-4357(HELP), or forward the email to [email protected]. Have a question? Click here to Submit a Ticket
How to avoid Social Engineering Social Engineering is the art of manipulating, influencing, or deceiving you in order to gain control over your computer system. The hacker might use the phone, email, snail mail or direct contact to gain illegal access. Phishing, spear phishing, and CEO Fraud are all examples. The following document is…
Two-Factor Authentication Setup Instructions Two-factor authentication is a process by which the user provides two different pieces of information to verify their identity to better protect the user’s credentials as well as the information being accessed. Two-factor authentication through Office 365 requires your username, password and a randomly generated security code that can be…