These instructions assume you have already secured your account with an authentication e-mail or security questions (instructions here). If you haven’t, you will be prompted to upon your next login to Office 365.
Navigate to the Microsoft login page at Office.com and click the Forgot my password button.
Input your full Franciscan email address including the @franciscan.edu portion, then enter the characters shown in the box. Once completed, click the Next button.
Select one of the methods and then click the corresponding button (Text, Call, or Answer) to proceed.
Type in your new password twice (see a list of requirements in the Employee ITS Acceptable Use Policy, available at the AccessFUS login screen or on the ITS Help tab on MyFranciscan), then click the Finish button.
You will then see the following page that indicates your password was successfully changed: