Best Practices for Password Reset
How to reset your FUS password Should you forget your FUS password, you can conveniently…
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ITS Help Topics
We answer most questions below. Please find your category or use the search to see if your issue is already addressed. Or ask a new question and we’ll respond and post the answer here!
How to Change the Default MFA Method on Microsoft/Office 365 Accounts
How to Change the Default MFA Method on Microsoft/Office 365 Accounts Please Note: you must…
How to Update MFA Methods on Microsoft/Office 365 Accounts
How to Update MFA Methods on Microsoft/Office 365 Accounts Please Note: you must be able…
What Do The Icons in OneDrive Mean?
What Do The Icons in OneDrive Mean? There are a lot of different icons that…
How to Backup Your Mac to OneDrive
Moving Files from your Mac to OneDrive IMPORTANT: A TIMEMACHINE BACKUP WILL NOT BE ABLE…
How to Backup Your PC to OneDrive
Moving Files from your PC to OneDrive Please Note: The backup process will need time…
Connecting a Gaming Console or Smart TV to Campus Wi-Fi
How to Connect a Gaming Console or Smart TV to Campus Wi-Fi This network is…
How Do I Update My Office 365 Password Verification Method(s)?
Changing your Office 365 Password Verification Methods If you have set up an authentication…
How Do I Configure My Office 365 Account for Password Reset?
Configuring Your Office 365 Account for Password Reset Step 1: Sign into your Microsoft account…
How Do I Reset My Password?
Resetting Your Password These instructions assume you have already secured your account with an authentication…
Disabling Adobe Flash Player on your Browser
How to Disable Adobe Flash Player on your Browser Adobe Flash Player, a once-popular…
Introducing Microsoft Forms
Microsoft Forms Microsoft Forms is now available to all employees through your Franciscan University…
How Do I Share an Office 365 Document with an External User (not a Franciscan account)?
How to Share an Office 365 Document with an External User Instructions for sharing…
How Do I Change My Voicemail Password?
How to Change Your Voicemail Password Please note, this will only work while you…
Where Can I Find the Campus Phone Voicemail Manual?
Avaya Campus Phone Voicemail Manual Avaya Campus Phone Voicemail Manual Have a question? Click…
Is There a Reference Guide for the Campus Phones?
Campus Phone Reference Guide You may access the quick reference guide for the Avaya…
How Do I Set Up Office Apps and Email on an iOS Device?
How To Set Up Office Apps and Email on an iOS Device Setup Instructions…
How Do I Set Up Office Apps and Email on an Android Device?
How To Set Up Office Apps and Email on an Android Device Setup Instructions…
How Do I Set My Phone to Do Not Disturb mode?
How to Set Your Phone to Do Not Disturb mode If you have a…
How do I Forward a Voicemail?
How to Forward a Voicemail Step 1: In your Voicemail list, select the message…
How Do I Change My Phone Background Image?
How to Change Your Phone Background Image Step 1: Press the menu button on…
How do I Change my Voicemail Greeting?
How to Change Your Voicemail Greeting Step 1: Press the voicemail button on your…
How do I Check my Hunt Group’s Voicemail?
How to Check Your Hunt Group’s Voicemail NOTE: The red light will illuminate at…
How Do I Check my Voicemail?
How to Check Your Voicemail NOTE: The red light will illuminate at the top…
How Do I Make Calls Outside Franciscan (Local or Long Distance)?
How to Dial an External Number Step 1: Press the “Outside Line” button on…
How Do I Redial a Recent Number?
How to Redial a Recent Number Step 1: Press the call history button on…
How Do I Transfer a Call?
How to Transfer a Call Step 1: Press the “Transfer” button on your phone.…
How Can I Remotely Manage Voicemail?
Dialing Access to Voicemail Step 1: From Off Campus, dial (740) 284-5180 From On…
What Does a Voicemail to Email Look Like, so I Know if it is Legitimate?
Checking Legitimacy of Voicemails in Email Below is an example of what a voicemail…
E-mail Privacy: How can I avoid Social Engineering?
How to avoid Social Engineering Social Engineering is the art of manipulating, influencing, or…
How do I set up Two-Factor Authentication?
Two-Factor Authentication Setup Instructions Two-factor authentication is a process by which the user provides…
How do I Display Folders in Search in Outlook 2016?
Displaying Folders in Search Step 1: The quickest and usually most effective way of…
How do I Add Other Address Books from My Contacts in Outlook?
Add Other Address Books from My Contacts Having multiple address books can be helpful…
How do I share my Outlook Email Folders with Others?
How to share your Outlook Email Folders with Others You can share specific e-mail…
How Do I Automatically Change Incoming Message Colors/Fonts in Outlook?
Automatically Changing Message Colors/Fonts in Outlook Conditional formatting is a way to make messages…
How Do I BCC on Outlook for Mac?
Enabling BCC in Outlook for Mac BCC (Blind Carbon Copy) is a method with…
How Do I Share Files using OneDrive?
Sharing Files using OneDrive With OneDrive, you can securely store your pictures, files, and…
How do I Delay or Schedule Sending Email Messages in Outlook?
How to Delay or Schedule Sending Email Messages in Outlook You can delay the…
How do I Create Reusable Text Blocks for Email Messages in Outlook?
Creating Reusable Text Blocks in Outlook The Quick Parts feature in Outlook provides building…
How Do I Filter Email with Search Folders in Outlook?
How to Filter Email with Search Folders in Outlook A Search Folder is a…
Introducing Skype for Business
Skype for Business Skype for Business is part of our Office 365 package at…
How Can I Learn More about Excel?
Additional Information on Excel Usage The following link will take you to video lessons…
How to Customize your Outlook Quick Access Toolbar
Customizing your Outlook Quick Access Toolbar The Quick Access Toolbar is a customizable toolbar…
How do I Adjust the Reading Pane View in Outlook?
Adjusting the Reading Pane View in Outlook The Reading Pane contains the message and access…
How do I Add an Outlook 2016 Icon to My Desktop?
Adding an Outlook 2016 Icon to Desktop Adding an Outlook shortcut to your desktop…
How do I Categorize Items in Outlook?
Categorizing Items in Outlook Color categories allow you to easily identify and group associated…
How do I Share Contact Groups in Outlook?
How to Share Contact Groups in Outlook You can send a contact group (“distribution…
How do I Turn Off the Focused Inbox on Outlook?
Turning Off Focused Inbox on Outlook By default, when you open your email on…
How Do I Share My Outlook Calendar with Others?
Sharing Your Outlook Calendar with Others Outlook allows you to delegate calendar access to…
How can I be Notified about Email Delivery in Outlook?
How to Receive Email Delivery Notifications A delivery receipt confirms delivery of your email…
How do I Retract/Recall an E-mail I’ve Sent in Outlook?
How To Recall Outlook E-mails Note: this only removes the email message from the mailboxes…
How do I Enlarge the Message List Text in Outlook?
Enlarging Message List in Outlook To scan through your Inbox more quickly, you may…
How do I Add an E-mail Signature in Outlook?
Adding an E-mail Signature in Outlook Email signatures are appended to the end of…
How do I use AutoCorrect for Typos/Misspellings in Outlook?
Using AutoCorrect for Typos/Misspellings in Outlook You can use the AutoCorrect feature to correct…
How do I Change my Profile Photo for Office 365?
Changing Your Office 365 Profile Photo The new photo will also show up in…
How do I Change an Appointment, Meeting or Event in my Outlook Calendar?
Changing an Appointment, Meeting or Event in Your Outlook Calendar You can change an…
How do I Add or Remove Columns in Outlook’s List View?
Adding or Removing Columns in Outlook List View You can add or remove columns…
How do I Create a Contact Group in Outlook?
How to Create a Contact Group in Outlook Use a contact group (“distribution list”)…
Where do I Find More Information about Office 365?
Training Information for Office 365 Office 365 Training Center Have a question? Click here…
How do I Add or Remove Folders in Outlook Favorites?
Adding or Removing Folders in Outlook Favorites Favorites, the section located at the top…
Where can I find Outlook Keyboard Shortcuts?
Outlook Keyboard Shortcuts Keyboard shortcuts can streamline a user’s workflow significantly. The following articles…